Patient FAQs

You can schedule an outpatient appointment by calling our appointment number, or by requesting one online through this website.

In an emergency, do not wait for an appointment. Come directly to our 24-hour Accident & Emergency department, or call us for guidance on the way.

Please arrive 15 minutes early and check in at the designated reception desk, so any formalities are completed before you see the doctor.

If you arrive late, you will be seen as a walk-in patient and your wait may be considerably longer. In some cases the visit may need to be rescheduled.

Please call us in advance to cancel or reschedule. An unused appointment slot is one another patient could have had — a quick call frees it up for someone who needs it.

If you and your doctor have already agreed a date, simply inform the Inpatient Office. If not, the Inpatient Office will help you decide a suitable date.

Please contact them well in advance, so that the necessary formalities and procedures can be completed before you arrive — it makes admission day far smoother.

Please bring your admission form, insurance card and photo identification. Having these ready speeds up the admission process considerably.

An admission note from your doctor also helps us complete the process faster.

The hospital provides dressing gowns, but you may prefer your own clothes, bedroom slippers and toiletries. Clothing should be loose and preferably front-opening.

Please leave all valuables at home.

Most surgical patients are admitted on the morning of the planned surgery, and are usually asked to arrive about two hours before the scheduled time.

Some conditions require pre-operative preparation and anaesthetic evaluation, which may mean coming in a day earlier. Your doctor will tell you if this applies to you.

Come straight to the Admissions Office and present your documents to the receptionist.

All patients complete a Registration Form and an Admission Slip on arrival. The form requires the signatures of the first and second relatives. A registration fee of ₹300 applies.

You will then be given an In-Patient Number (IP No.) — please quote this for any enquiry during your stay.

Yes. A deposit is submitted at the Patient Billing Department on admission. The amount depends on the room class you choose and the type of case.

You will be reminded for further deposits as the deposited amount is used up. Payments are accepted by cash, demand draft, local pay order or credit card.

Our Admissions Office will help you choose the class of room or bed that suits you:

All rooms are air-conditioned, with a colour television and cable connection, a telephone, and hot water in the washroom.

A set of linen is provided in Special rooms, including for the patient’s attendant. In Semi-Special rooms, linen is issued at night against the attendant’s pass.

Yes — the patient’s diet is included in the room charges.

For attendants, a dining facility is available in the cafeteria on the ground floor.

To activate local, STD or ISD facilities in your room, please contact 555 or 999.

House phones are also available in the waiting areas.

Checkout time is 12.00 noon.

A patient can be discharged only on the advice of the treating consultant. Please allow at least two hours for the discharge formalities to be completed.

Once your bill is ready, the billing department will call you in your room — please wait there until then.

After the final bill is settled in the billing section, you will be given a discharge authorisation slip.

Present this at the nursing station, and they will hand over all your reports and documents. Please remember to sign the register after collecting them.