Airport Pick Up & Drop
Your journey to SAL begins the moment you land. A SAL representative meets you at arrivals and stays with you until you are settled.
A familiar face in a new city.
Arriving in a foreign country for medical treatment can be disorienting — especially if you are unwell, tired after a long flight, or travelling with an anxious family member. That is why every international patient of SAL Hospital is met in person at Sardar Vallabhbhai Patel International Airport by a member of our team, holding a SAL Hospital placard with your name.
Your representative assists with luggage, escorts you to a pre-booked air-conditioned vehicle, and accompanies you either directly to the hospital for admission or to your hotel to rest first, depending on your treatment plan. The 20-minute drive to Thaltej is also a chance to ask any last questions.
On departure, the same care applies in reverse. Your vehicle is scheduled with a comfortable buffer, your discharge documents and medicines are checked, and you are dropped at the terminal with assistance through to check-in if needed.
What is included in the service
Meet-and-greet at the arrivals hall with a SAL Hospital name placard
Assistance with luggage and airport formalities
Air-conditioned private car or van (wheelchair-accessible vehicle on request)
Direct transfer to SAL Hospital or your hotel, whichever your plan specifies
Complimentary for patient and one attendant on both arrival and departure
Stretcher ambulance transfer for patients who cannot sit for the journey
Flight tracking — if your flight is delayed, we adjust automatically
A SPOC phone number and WhatsApp contact shared before you fly
How it works
Good to know before you land
Frequently asked questions
Yes. Airport pickup and drop for the patient and one attendant is included in every international treatment package.
Our team tracks your flight. Whatever time you land — including 2 a.m. — a representative will be waiting. Please share any itinerary changes with your SPOC.
Yes. Let us know in advance and we will send a wheelchair-accessible vehicle. Airport wheelchair assistance can also be pre-arranged with your airline.
Of course. Your treatment plan specifies whether admission is on the day of arrival or after a rest day. We follow the plan and your preference.
Call or WhatsApp the number shared with you before travel. Our team is on the airport premises and will reach you within minutes.