Tele Consultation
Speak to a SAL specialist by video from anywhere in the world — before you travel, and after you return home.
Your first appointment starts at home.
Before any international patient books a flight, we want you to have met your doctor. Our tele-consultation service connects you by secure video call with the SAL consultant who will lead your care. You can ask every question, understand the proposed treatment, discuss alternatives and see the person who will be responsible for you — all from your living room.
Tele-consultations are also how we continue your care after discharge. Once you are back home, follow-up visits, wound checks, medication reviews and report discussions happen online, so you never feel cut off from your surgical team.
The service is simple to use: WhatsApp video, Google Meet or Zoom, in English or with an interpreter. Sessions are scheduled at a time that suits your time zone.
What a tele-consultation covers
Review of your existing medical reports, scans and prescriptions
Discussion of diagnosis, treatment options and expected outcomes
Clear explanation of the procedure, risks, recovery time and hospital stay
A written treatment plan and all-inclusive cost estimate within 48 hours
Second opinion on a diagnosis or treatment recommended elsewhere
Pre-travel preparation: medicines to continue or stop, tests to complete at home
Post-discharge follow-up: wound review, physiotherapy progress, medication adjustment
Ongoing chronic-care management with your SAL specialist
How to book a tele-consultation
Specialities available online
Please noteTele-consultation is not a substitute for emergency care. If you are experiencing chest pain, breathlessness, stroke symptoms or any acute emergency, please contact your local emergency services immediately.
A physical examination and fresh diagnostics at SAL may be required before a final treatment decision.
Frequently asked questions
The first consultation with our International Desk to review your case is complimentary. Specialist consultations are charged at a nominal fee, which is credited against your treatment package if you proceed with care at SAL.
WhatsApp video, Google Meet and Zoom. If you have a preferred secure platform, let us know and we will accommodate it where possible.
Yes, and we encourage it. Joint calls between your home physician and our specialist lead to better coordinated care, especially for follow-up.
We arrange interpreters for Arabic, French, Swahili, Bengali, Russian and other languages. Please mention your preference when booking.
Yes. Within two working days you receive a consultation summary, the recommended treatment plan and, where relevant, a cost estimate by email.